Returns and refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.davolio@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.davolio@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.davolio@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.davolio@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.davolio@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.davolio@gmail.com.
We will refund any unopened bottle purchased within 30 days. Please email us at info.davolio@gmail.com or call us at our corporate headquarters located in Buffalo, NY during regular business hours at 716-919-1201 x6
All Access and Use Subject to these Terms and Conditions and Notices
This website is operated by D’Avolio Olive Oil and Vinegar (“D’Avolio”). Your use of this site is subject to these Terms and Conditions. In these Terms and Conditions, “we” or “us” or “our” means D’Avolio and “you” or “users” means the user of this website and other D’Avolio owned websites and that you are using this website for the purpose of gaining knowledge of the company, D’Avolio, and its products and services.
Websites
D’Avolio owns and operates the following website and these Terms and Conditions apply to all websites. www.davolios.com In these Terms and Conditions, the websites owned and operated by D’Avolio are collectively called “site.”
Description of Services
D’Avolio provides users with access to online information that includes but is not limited to documentation, graphic support images, software downloads, related links and instructional material intended to guide you through using the services and products of D’Avolio. Authorized Access and Termination Access to this site is restricted to site use Terms and Conditions by D’Avolio. If you do not agree to the Terms and Conditions, you should not use this site.
Confidentiality
The documents, files and information on this site are confidential. You must not distribute or disclose documents, files or information except to persons authorized to receive and read them or as otherwise permitted by notices on this site.
Security, Passwords and Viruses
It is your responsibility to keep any password(s) confidential. You must not allow any other person to use the password(s). Please inform us as soon as possible if the password(s) becomes known by someone else. While we will make every effort to ensure that no unauthorized access is given to this site, we cannot guarantee that unauthorized persons will not be able to access the documents, files and information hosted on or downloaded from it. WE EXCLUDE LIABILITY FOR ANY DAMAGE, LOSS, COST OR EXPENSE WHICH MAY BE SUFFERED BY YOU ARISING FROM ANY UNAUTHORIZED ACCESS TO THIS SITE. It is our policy to use current virus checking software to virus check documents and files before they are hosted on this site but we cannot guarantee that documents or files downloaded from it will be virus free. You must: (a) use current virus checking software when using this site, (b) virus check any document or file which you import. WE EXCLUDE LIABILITY FOR ANY DAMAGE OR LOSS CAUSED BY ANY VIRUS.
User Conduct
You must use this site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of this site by, any other persons. You must ensure that any document, file or information which you download does not contravene any applicable law or contravene any person’s legal rights.
Disclaimers
This site and its contents may incorporate links to the websites and services of third parties. Their provision does not constitute an authorization to access such third-party websites, nor is it an endorsement of their content. If you use any links to third-party websites, you should be aware that different legal Terms and Conditions might apply for the use of those sites. It is your responsibility to comply with those other Terms and Conditions. WE EXCLUDE LIABILITY FOR ANY DAMAGE, LOSS, COST OR EXPENSE WHICH YOU MAY SUFFER ARISING OUT OF ACCESS OF ANY SUCH THIRD-PARTY WEBSITE, INCLUDING, BUT NOT LIMITED TO, DAMAGE, LOSS, COST OR EXPENSE ARISING FROM USE OF DOCUMENTS, INFORMATION, PRODUCTS OR SERVICES ON OR AVAILABLE THROUGH THEM.
Operation and Downtime
We cannot guarantee that the operation of this site will be fault free. This site may from time to time require periods of downtime (when it will not be available for use) for the purposes of repair, maintenance or upgrading. Accordingly we do not guarantee uninterrupted availability of this site. D’Avolio will make every reasonable effort to minimize any periods during which it is not available. WE EXCLUDE LIABILITY FOR ANY DAMAGE, LOSS, COST OR EXPENSE YOU MAY SUFFER AS A RESULT OF ANY PERIOD OF UNAVAILABILITY. If you are experiencing problems in accessing or using this site please contact: ed@davolios.com.
Intellectual Property Rights
We and/or our suppliers own the intellectual property rights in this site. You must not modify, download, distribute or decompile this software without our consent. Everything you see or read on the site is protected by copyright unless otherwise noted, and may not be used except as provided in these Terms and Conditions or with the written permission of D’Avolio. Unless an express license is stated, nothing posted on this Site grants a license to any D’Avolio intellectual property rights. Information protected by password or available on a restricted access portion of the Site is D’Avolio’s proprietary information. You may use such information only for the purpose stated in connection with such information and may not disclose D’Avolio’s proprietary information to any third party.
Intellectual Property Rights
ANY WARRANTIES, WHICH WOULD OTHERWISE BE IMPLIED BY LAW, INCLUDING, WITHOUT LIMITATION, WARRANTIES AS TO SATISFACTORY QUALITY, FITNESS FOR PURPOSE OR SKILL AND CARE, ARE HEREBY EXCLUDED. WE EXCLUDE LIABILITY, WHETHER FROM NEGLIGENCE, BREACH OF CONTRACT OR STATUTORY DUTY OR OTHERWISE, FOR ANY LOSS OR DAMAGE SUFFERED BY YOU ARISING OUT OF ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOSS OF GOODWILL, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS, DATA OR PROFIT. Nothing in these Terms and Conditions excludes or limits our liability for fraud or death or personal injury arising out of our negligence.
Changes to this Site and the Terms and Conditions
We reserve the right to alter, update or close any part of this site at any time and to change these Terms and Conditions. If we do change the Terms and Conditions, we will post a change notification in these Terms and Conditions. If you continue to use the site after you have been made aware of any changes, you will be deemed to have accepted those changes. The grant of authorized access to any part of this site and the use of passwords is at our sole discretion. We reserve the right to withhold access to password protected pages and information.
General
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that Terms and Conditions is illegal, invalid or unenforceable, it shall be severed and deleted from the Terms and Conditions and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Your rights and the rights of D’Avolio under these Terms and Conditions may be exercised as often as necessary. They are cumulative and not exclusive of other rights under the general law. Delay in the exercise or non-exercise of any right is not a waiver of that right.
Governing Law
These Terms and Conditions and any disputes arising between you and D’Avolio in relation to this site and your use of it shall be governed by and construed in accordance with the laws of the State of New York. You submit to the exclusive jurisdiction of the State of New York Courts for the purposes of such dispute.